The one thing that Bishopsgate prides itself on is its hands on approach to delivering customer service. We like to get our hands dirty so that we understand fully the requirements of any job. The more we understand about the products and how they work the better we can pass on to the team and hopefully the more personalised our service can become. But sometimes a concern exists that we go too far to achieve this!
Tim Bloch, MD writes, “Following a skiing accident in February, I was required to have my first MRI scan.
On arrival at the scanning centre which is operated by Alliance Medical at the Nuffield Manor Hospital Oxford I was looked after by the helpful team.
I commented on the “newness” of the Siemens MRI scanner and explained my connection with the recent delivery. The discussion that followed outlined the challenge faced by the Simon Hegele Logistics team when the 1.5 ton sensitive machine was craned through a wall into the room on the first floor.
Like Bishopsgate, Simon Hegele Logistics is a shareholder in the European company Teneso who offer a single solution across Europe for the delivery and installation of sensitive products. Simon Hegele Logistics has worked closely with Siemens for many years and manages delivery and installation of MRI scanners across the world and is supported by Bishopsgate across the UK.
Having read the leaflet outlining what I should expect during the scan, I was not surprised when earphones were placed on me with soothing music helping me relax. I was however shocked and wholly unprepared for the noise which the machine then emitted once the 10-15min knee scan began.
Although the leaflet had warned me, I had under estimated both the volume of the noise reaching 130db, and the variety of noises at very different pitch, rhythm and timing. It was the opposite of “whale music”, like noise I would expect from lifeless machines indeed like those machines in the sci-fi story War of the Worlds.
So this negative ACL injury is already being turned into a more positive experience this visit resulting in the obtaining of invaluable feedback and knowledge for the Bishopsgate team.”
