Meeting Customers' Delivery Expectations

How to meet customers’ delivery speed expectations

In an age where the convenience of online shopping and increasingly fast deliveries have altogether transformed the sales process, companies are facing more pressure than ever to achieve a turnover that’s fast, furious, and, most importantly, competitive. Surveys revealing that the average consumer now expects delivery within two to three days alongside claims by 12% of the population that they must have next day delivery to make a purchase, especially proves the importance of this delivery consideration for ongoing success in a modern landscape.

Companies therefore need to consider crucial questions with regards to their delivery processes as they stand, and the improvements that are already overdue in terms of how they go about meeting customers’ delivery expectations in general. Further statistics that prove the already undeniable importance of these speedy delivery focuses are also quickly coming to the fore to inform these changes, and include –

• More than 70% of consumers favour online shopping for convenience alone
• 50% of UK consumers would pay more for fast delivery
• 49% of shoppers are more likely to buy if fast delivery is an option

These statistics all point to one clear fact – speed is quickly becoming a prerequisite of success. That’s why we at Bishopsgate pride ourselves in guaranteeing fast, efficient delivery to UK addresses, as well as offering consumer-led date and time slots that take these speed benefits one step further. After all, as the fact that 24% of shoppers would now pay more to receive a package within a selected 1-2 hour slot proves, being able to plan deliveries around existing commitments that might not be changeable at the last minute is as crucial to satisfaction as speed itself. This point of difference operated alongside speed in the first place could therefore prove to be the in-point companies need to truly stay ahead right now.

Outsourcing your delivery

As the need for both speed and convenience gains momentum for any company looking to continue offering a competitive, worthwhile consumer experience, outsourcing deliveries with the help of reliable white glove companies like Bishopsgate is becoming increasingly fundamental for success. That’s because, as well as remaining out of the loop on these latest changes in delivery-based priorities, the limitations posed by in-house teams who may be attempting to tackle delivery alongside other responsibilities can include a complete failure to hasten service as necessary, and even the potentially fatal mistake of completely missed deliveries in some cases. Given that as many as 34% of consumers would never again consider buying from a company that they’ve had just 1 bad experience with, this could prove catastrophic for sales, as well as leaving you at risk of often unexpected escalating costs including –

• Vehicle maintenance
• Delivery driver fees
• Sickness and absence costs
• Holiday pay
• Etc.

These benefits stand to directly and affordably address gaps that you may not have even realised were hiding in outdated delivery processes that simply don’t stand up against this modern market. This benefit, in turn, ensures a win-win situation in which you can offer the best possible market delivery solutions while still saving yourself a great deal of time and money. That enables you to dedicate more resources to the products that ultimately make those increased retention rates worthwhile. What’s more, these benefits could all be yours if you simply take the time to contact a member of our friendly team to discuss your specific delivery needs today!