A Hampshire customer completed our survey with full marks after his Bishopsgate delivery was received in June and wrote:

“The guys were fantastic and I would have absolutely no hesitation in recommending them in future”

Hampshire Delivery

The customer had this to say about the Bishopsgate crew alongside his 5/5 rating for a safe delivery to Lancashire:

“I was very impressed by this delivery as it was quite late in the evening but the delivery team took their time in carefully accessing the premises and ensuring the item was in good condition and in the correct place”

Customer Safe Delivery

Bishopsgate completed another successful delivery in Oxfordshire during June, and our customer’s customer took the trouble to thank us for an excellent delivery, giving a top rating of 5 out of 5 and adding her comment:

“I was very pleased how Bishopsgate handled an awkward delivery. Unfortunately we had some building work going on and they were very good and helpful getting the large parcels over an obstacle course and into the garden. Thank you”

Delivery in Oxfordshire

I just wanted to express my appreciation to Bishopsgate and all it’s management, back office staff, warehouse personnel and driving crews for all their work and effort on behalf of the UK Schneider ITB and our end customers since taking us on as a customer in May.

Under difficult circumstances and tight time frames you have met and indeed exceeded our expectations. read more

Schneider Electric
Cyril Flynn
UKL & IEL Logistics Manager

I wouldn’t usually complete this kind of survey – but the level of service provided was such that I felt I had to reply. Often when delivery companies turn up they just want to drop their package and get away – on this occasion they not only took the time to deliver but also waited and helped to ensure I was entirely happy with the placement of what was a large and heavy delivery.

It made a refreshing change and I’d like to thank Bishopsgate and your staff for their efforts.

It was much appreciated.

Taking the extra time

I was very impressed with Ricky and Rokas when they came to our school to make a delivery. Ours is a brand new school and as such we have had dozens of deliveries over the last two weeks. Ricky and Rokas were the only delivery crew that unpacked and placed the item where we wanted it but then also checked and tested it to make sure it was functioning properly, even then taking the time to show me how to work it. Both gentlemen were friendly and polite, with a gentle sense of humour and both were neatly and cleanly attired.

Thank you again, Ricky and Rokas, it really makes a difference!

Not so old school…

Yesterday I recieved a delivery orchestrated by Max and Gareth…they outshone the product that I received

A more efficient and personable duo one could not wish to meet, they battled with crazy traffic including a bin wagon all with good grace, it takes a lot to make me laugh at eight o’clock in the morning but this pair set me up for the day, they should take this act on the road.

These guy’s are a credit to the company And I should know as over the course of five months renovating this house I’ve come up against some corkers… these guys have an open invitation to park their truck, get their traffic cones out, show the bin men who’s boss and have a cuppa tea ANY TIME!

I have contacted the company that I bought the goods from heaping praise I trust they will act accordingly.

The house belongs to my daughter, she was most concerned about this delivery, a big cheer went up in The Falkland’s…Max and Gareth have gone global.

Cheers from a very satisfied customer XX

Max & Gareth’s priase goes global!

The Finer Intricacies of Telecommunication Racks

Please could you pass on my thanks to all at Bishopsgate who have been involved in the BT/HE retro-fit door programme.

As usual your guys will go through hell & high water to get the job done, without this commitment shown I have no doubt we would have a lot more aborted deliveries than we actually had.

Thanks once again to all for your support which is very much appreciated.

 

Comment from Bishopsgate MD Tim Bloch;

“It is always rewarding to receive such praise for our work, but this is great to hear especially as this project was more demanding than just a straightforward delivery. It required our highly trained crew members to work on live telecommunication cabinets and change parts in situ, a very intricate job.

Well done to the whole team!”

 

 

Leading Telecommunications Equipment Supplier
Philip

Going those extra steps…

We had Ricky and Mark from your Park Royal, London depot here to collect a large safe this morning.  I needed help moving another even larger safe up some steps to a different room and asked for their help. Just to say they were really helpful and moved it for me without any bother at all – a big pat on the back for them! We would have been stuck without them as we don’t even have a trolley on site, so thank you guys for going the extra mile.

Shine Group
Rose Murphy

First floor delivery and too big for the lift…no problem

We had a cabinet delivered earlier today and the Special Instructions on the delivery note specified “to be unpacked and positioned on the ground floor”.  When the crew arrived, I asked them if they could deliver and position the cabinet onto the first floor of the building, instead. The cabinet would not fit in the lift and many drivers would have turned around and taken it back to where it came from.  However, the two drivers who delivered the cabinet swiftly carried the 135 kg cabinet – no mean feat! – up two flights of stairs and installed it in position in record time.  They wouldn’t even stop for a cup of tea” Well done to them and thanks for a splendid service.

Henshaws Society for Blind People
Janet Garrod

I just wanted to say how very grateful I am to the team who attended my delivery today in Leeds. They went above and beyond to ensure that the delivery went right first time. They were fantastic and I think I would have been in tears without their help.

Christine Sommerville

We are proud of the reputation and relationships we have built over the years and our staff regularly receive a great deal of positive feedback for the work that they do.  We are thanked by letter, with flowers, alcohol and with some work we recently carried out for a European client…by cake!

You should have received some information in regards to a cake we have ordered to show our appreciation towards Alex, Adam and Chris’s brilliant service. Fingers crossed all of the boys are in when the cake arrives. Please give them our best. You should be very proud of your personnel – these boys take service to a whole new level. So approachable, enthusiastic, helpful and effective. They really made our day, thank you again for that.

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Cake for the boy’s
Angelica & Martin

Donna called to thank us for the excellent work performed by Mark Darlington and Malcolm Jackson, who were tasked recently with delivering a “hospital bed” to a home address, which is always challenging!

Donna mentioned that she was “particularly impressed with the communication in advance of the delivery and then the tenacity shown by the crew to manoeuvre the bed successfully to ensure the customer got exactly what they wanted”

Although having called the crew to pass on her thanks personally Donna wanted to ensure all relevant parties hear about this and receive thanks for their part in delivery from warehouse pick through trunk to delivery.

Bassetlaw PCT (NHS)
Donna McFarlane

I just wanted to send you an email following the recent implementation that has taken place over the last 3 weeks.

I wanted you to pass on my thanks and the thanks of all our staff for the hard work, professionalism and commitment your drivers have shown in this account during the implementation programme.

I know it has meant very early mornings and long days for them which is very appreciated.

During the implementation they have constantly worked part of the team onsite and helped in every way they can.

Please pass on my personal thanks to them because without the complete team effort that we have had during the implementation it would not have gone so smoothly and in fact completed a day early.

Healthcare Equipment Provider
National Account Manager

Can you please send our thanks for the excellent help and assistance we received yesterday from The driver Rick and Aaron on the delivery of the 6 machines delivered to BSkyB Harlequin building.

They were so helpful.
Many thanks

Apogee International Ltd
Ian Kirkman
Joint Managing Director

I recently took receipt of a vending machine that Bishopsgate delivered and I just wanted to pass on a few comments regarding the delivery staff, Martin and Stuart. Sadly I didn’t catch their surnames but I am sure you can find this out…

Both guys were extremely polite and friendly and this resulted in our receptionist immediately commenting on this fact. We had an existing vending machine positioned where the new one needed to go and Martin and Stuart were both prepared to help me move this to make space. It isn’t every day you find such customer focus and I would be extremely grateful if you could pass on my thanks to their relevant manager.

Nominet
Ashley Rowland
Facilities Support

I would just like to pass on our thanks to you and your delivery team for an excellent service. A double minitramp was delivered to us recently and your staff were friendly and happy and did not complain. It was not until they were leaving that one of our directors noticed that there was road works at the entrance to the car park stopping the lorry from gaining access and your staff had parked all the way down the road and wheeled the double minitramp into us without complaint. I would like you to thank them on our behalf, it is good to see this sort of service and to know that our customers are receiving the same excellent service. Thank you very much.

Gymaid Limited
Claire Laws

I would like to take this opportunity to pass on my appreciation for the hard and professional services received from Robert Greenaway and Hugh Rodgers today. Their helpfulness and hard-working attitude are a credit to your company.

Atos Origin UK
L.Lavery

I’ve been with Draeger for 10 years and Bishopsgate are by far the most professional logistics company I’ve dealt with!

Just a quick note to ask you to pass on my thanks to your drivers Tony Seager & Chris Hopkins for the excellent job they did with the delivery of 20 large pallets of equipment to Nottingham City Hospital. They did a sterling job and made things much easier for my engineers.

Draeger Medical
Steve Brunskill
Regional Service Manager

I am writing to praise your two delivery drivers who delivered the new cooker into our showroom this morning. They took great care and consideration in unwrapping it, taking it through the showroom and into its space. Too many times we receive deliveries and the drivers just don’t bother. It was very much appreciated!! Many thanks again!!

Creative Classics
David Coughtrie

A totally professional job from the call to the final placement of the goods. Superb. As a former truck driver with 25 years experience I know how jobs like this should be done. I have to say I could not been happier with my delivery today. A totally professional job from the call to say they were on their way to ensuring I was happy with the placement of the goods. Superb

The Tea Room
Christopher May

This is by far the best stock audit I have ever attended! I would just like to take this opportunity to that not only you guys but also all the warehouse guys involved – what a great “team” effort this was that I would like you to pass my thanks onto them all personally. read more

ArjoHuntleigh
Purchasing and Logistics Manager UK