Since January, TENESO Austria (tectraxx) has been supplying its full range of services to Nintendo, the international pioneer and premium manufacturer in the interactive entertainment segment.
The collaboration between tectraxx and Nintendo took effect at the start of 2015. The Japanese company is known around the world for its video games and game consoles. The service portfolio offered by the hi-tech logistics expert to the creator of video game characters such as Super Mario, Luigi and Donkey Kong is comprehensive: general warehouse management in a high-bay environment and specialist storage of small parts (e.g. game cartridges) as well as simple repairs and transport solutions such as delivery to points of use throughout Austria (e.g. distributors, cinemas and Nintendo events).
“In the case of events, especially those taking place on a Saturday or a Sunday, timely deliveries are of paramount importance to Nintendo,” said Dragan Djenadic, Key Account Manager at tectraxx. Professional handling of equipment also includes secure packaging for transport – an area in which tectraxx excels. The machines are unpacked, positioned and powered up at the point of delivery by specially trained tectraxx drivers. Should the customer wish any old equipment to be removed, tectraxx will take this away together with the packaging and dispose of it in an environmentally responsible fashion. Various administrative tasks are also taken care off, for example all goods are logged into in the inventory management system upon arrival and logged out upon departure. tectraxx also ensures that special products with a serial number are labelled accordingly. The services provided by the hi-tech logisticians extend to cleaning and functional testing of interactive units and the replacement of any defective components such as consoles, screens or controllers.