There is a lot of focus on the new polymer cash cassettes and Bishopsgate are in the right position to help with a tailored service to meet your client’s requirements

Track and Trace

All paper or polymer cash cassettes are scanned into our warehouse management system by product code. They will be placed in a designated area with full viewing rights available on our Iportal. Place an order online for 1, 4, 12 or a pallet load of cassettes and we will ensure cost effective delivery

Paper Cassettes – Refurbishment and Repair

Once the workshop receive a request to work on the cassette, they will check it over using a designated procedure/document, the engineers will then complete a Pre-check assessment document defining what is required. Once this has been established and/or authorisation received work can commence on the repair.

Reconfiguration

Given the information we are able to offer the facility to change the set up of individual cassettes, by adjusting the magnet settings dependent upon the type required and also the guide rails and lid for note spacing.

Spraying

Some customers require new cassettes to be sprayed either totally or partially. This is so that they can easily be identified. In these circumstances all spraying will be undertaken by dedicated personnel within our own spray bay at our location in Manchester; all references to the colours will be provided by the customer, either a RAL number or a colour match, so there will be no misunderstanding.

Relabelling

After the cassette has been clean a new set of labels, will be placed on the unit in the positions designated by the customer.

Testing

After any work has been undertaken all cash cassettes will be tested within an ATM. This will enable the engineers to see if there are any faults i.e. shutter failure and/or sensor failure. Each cassette will be tested on a continuous loop so that around 50 notes have been passed through

Environmental Disposal

If the assessment deems that the cassette is beyond economical repair, this will be passed on to the customer who will then authorise for this cassette to be stripped down into its component parts for environmental disposal.

Bronze                                                                           

• Pre check ATM
• Blow out cabinet & safe
• Clean internal cabinet & safe
• Clean external cabinet
• Test all modules
• Complete a final check sheet
• Bubble wrap and label

Silver                                                                                                

• Bronze, plus
• Remove individual units and clean
• Replace any broken or damaged parts (if authorised)
• Re-spray (if authorised) 

Gold

• Silver, plus
• Remove individual units, strip down and clean
• Replace any worn parts on dispenser
• Re-spray